Welcome to the bolns FAQ page. Below are answers to common questions about orders, shipping, returns, payments, sizing, and customer support.
1. What does bolns sell?
bolns is an online women’s apparel store serving customers in:
- United States
- United Kingdom
- Australia
- Canada
We offer women’s clothing and related fashion items, including everyday wardrobe pieces, seasonal styles, and other apparel items available on our website.
Product availability may change based on inventory, season, supplier availability, and customer demand.
2. Where do you ship?
We currently ship eligible orders to:
- United States
- United Kingdom
- Australia
- Canada
At this time, we do not offer shipping to countries outside these markets.
3. How much does shipping cost?
We offer free standard shipping on eligible orders to the United States, United Kingdom, Australia, and Canada.
There is no minimum purchase amount required for standard free shipping unless otherwise stated on our website or during a specific promotion.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment is successfully received.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Processing times may occasionally be longer during holidays, promotional periods, high-volume periods, or unexpected operational delays.
5. How long does delivery take?
After your order has been processed and shipped, standard delivery is estimated to take:
5–8 business days
The total estimated delivery time is:
Processing Time + Transit Time = Estimated Delivery Time
This means the total estimated delivery time is generally approximately:
6–11 business days
These standard estimates apply to eligible orders shipped to the United States, United Kingdom, Australia, and Canada.
Delivery times are estimates only and may vary due to carrier delays, weather, holidays, customs processing, address issues, service disruptions, remote locations, or other factors outside our reasonable control.
6. What is your order cut-off time?
Our order cut-off time is:
5:00 PM Eastern Time (ET), Monday through Friday
Orders placed after the cut-off time may begin processing on the next business day.
The cut-off time does not change our standard processing time of 1–3 business days.
7. Which carriers do you use?
We use established shipping carriers, postal services, and logistics partners depending on destination, service availability, and fulfillment requirements.
Carriers may include:
- USPS
- UPS
- FedEx
- DHL
- Local postal services
- Regional delivery carriers
The specific carrier may vary by order and destination.
8. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
You can use the tracking number provided in the email to check your order status.
If our website provides a Track Your Order page, you may also use your order number, email address, or tracking number to check tracking updates.
Please allow approximately 24–48 hours for tracking information to update after the carrier receives the package.
9. I have not received tracking information. What should I do?
If you have not received tracking information within 2 business days after shipment confirmation, please contact us:
Email: info@bolns.com
Please include your order number and the email address used to place the order.
10. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible:
Email: info@bolns.com
Phone: +44 7407 351736
We may be able to update the shipping address if the order has not yet been processed, packed, shipped, or transferred to the carrier.
Once an order is in transit, we cannot guarantee that the shipping address can be changed.
11. Can I cancel my order?
You may request to cancel an order by contacting us as soon as possible at:
Cancellation requests may be accepted if the order has not yet been processed, packed, shipped, or transferred to a fulfillment provider or shipping carrier.
If the order has already shipped, it will generally need to be handled according to our Return & Refund Policy after delivery.
For more details, please review our Order Cancellation Policy.
12. Can I change the item, size, color, or quantity after ordering?
Please contact us as soon as possible at:
We may be able to help if the order has not yet entered processing or fulfillment.
If the order has already been processed or shipped, changes may not be possible. You may request a return or exchange after delivery according to our Return & Refund Policy.
13. What payment methods do you accept?
We may accept the following payment methods, depending on availability at checkout:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- UnionPay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location, device, browser, currency, payment provider, and checkout settings.
The payment methods actually available for your order will be displayed at checkout before you complete your purchase.
14. What currency do you use?
Prices and checkout currencies may vary depending on your market and Shopify checkout settings.
Customers in the United States, United Kingdom, Australia, and Canada may see different currencies depending on location and store configuration.
The currency, final price, taxes, discounts, and applicable charges displayed at checkout will apply to your transaction.
If your payment account uses a different currency, your bank, card issuer, or payment provider may apply currency conversion or foreign transaction fees.
These fees are controlled by your payment provider and not by bolns.
15. Is my payment secure?
Payments on our website are processed through secure third-party payment providers, including Shopify-supported payment services and other available processors.
Our website uses SSL technology to help protect information transmitted during checkout.
We do not intentionally store your full credit card or debit card number on our own systems.
For more information, please review our Billing Terms & Payment Policy and Privacy Policy.
16. Why was my payment declined?
Payments may be declined for several reasons, including:
- Incorrect billing information
- Insufficient funds
- Card restrictions
- Bank security settings
- Payment provider review
- Unsupported payment methods
- Fraud prevention checks
Please check your billing and payment information and contact your bank, card issuer, wallet provider, or payment provider if necessary.
You may also try another payment method displayed at checkout.
17. Do you accept returns?
Yes.
You may request an eligible return or exchange within 30 days of delivery, subject to our return requirements.
Returned items generally must be unused, unworn, unwashed, undamaged, and in their original condition with original packaging, tags, labels, accessories, and proof of purchase where applicable.
For full details, please review our Return & Refund Policy.
18. How do I start a return?
To start a return, please contact us:
Email: info@bolns.com
Please include:
- Your order number
- The email address used for the order
- The item you wish to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
Our customer support team will provide return instructions and the correct return address where applicable.
Please do not send returns to our office address unless we specifically instruct you to do so.
19. Is your office address the return address?
Not necessarily.
Our office address is:
bolns
11 Fore Street
Crediton, ENG EX17 6NX
United Kingdom
This address is used for administrative and business contact purposes only and may not be the correct return warehouse address.
It is not a retail store, public pickup location, warehouse, fulfillment center, or default return address.
Customers in the United States, United Kingdom, Australia, and Canada should contact us first at info@bolns.com and wait for return instructions.
20. Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is damaged, defective, incorrect, or the return is caused by our error, subject to applicable law.
For eligible damaged, defective, or incorrect items, we will provide instructions for a replacement, refund, or return shipping arrangement.
21. How long does it take to receive a refund?
Once your returned item is received and inspected, we will notify you by email whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 7 business days.
Your bank, card issuer, wallet provider, or payment provider may require additional time to post the refund to your account.
22. Are shipping fees refundable?
We currently offer free standard shipping on eligible orders to the United States, United Kingdom, Australia, and Canada.
Because eligible orders receive free standard shipping, there is normally no standard shipping fee to refund.
Any other delivery-related charges that may apply in exceptional circumstances will be handled in accordance with our policies and applicable law.
23. What if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible at:
Include your order number and clear photos showing the issue.
After review, we will arrange an appropriate solution, which may include a replacement, refund, or return instructions.
24. What items are not returnable?
The following items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect, subject to applicable law:
- Customized, personalized, or made-to-order items
- Clearance, final sale, or promotional items marked as non-returnable
- Gift cards
- Items that have been worn, washed, altered, damaged, or are missing original tags or packaging
- Intimate apparel, swimwear, bodysuits, lingerie, or similar hygiene-sensitive items, unless unopened, unused, and in original condition where applicable by law
For full details, please review our Return & Refund Policy.
25. How do I choose the right size?
Please review the size information provided on the product page before placing your order.
For apparel, sizing and fit may vary depending on:
- Design
- Fabric
- Cut
- Body shape
- Measurement method
Size charts and product measurements are provided for reference, and minor measurement differences may occur.
If you are between sizes, review the specific product measurements and fit description before choosing.
26. Will the color look exactly like the photos?
We make reasonable efforts to display product colors as accurately as possible.
However, actual colors may vary slightly due to:
- Screen settings
- Lighting
- Photography
- Production batches
- Device display differences
27. Why does the fit look different from the product photo?
Apparel fit may vary depending on body shape, height, proportions, fabric, garment cut, styling, and size selection.
Product photos are provided to show the general appearance of the item.
Please review the product description and size information before ordering.
28. What should I do if my package shows delivered but I did not receive it?
If tracking shows delivered but you have not received your package, please first check:
- Your mailbox
- Front door or delivery area
- Building reception
- Package locker
- Neighbors
- Household members
- Any safe delivery location indicated by the carrier
You may also contact the shipping carrier directly for additional delivery details.
If you still need assistance, contact us at:
Please include your order number and tracking number.
29. What happens if I entered the wrong shipping address?
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package cannot be delivered due to an incorrect, incomplete, or outdated address provided by the customer, additional shipping or reshipment costs may apply where permitted by law.
Please contact us immediately if you notice an address error.
30. How can I contact customer support?
You can contact us using the information below:
bolns
Email: info@bolns.com
Phone: +44 7407 351736
Office Address: 11 Fore Street, Crediton, ENG EX17 6NX, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond within 1–2 business days.
Response times may occasionally be longer during weekends, public holidays, promotional periods, or high-volume periods.