Terms of service

This website is operated by bolns. Throughout the site, the terms “we,” “us,” and “our” refer to bolns. bolns offers this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our products, creating an account, placing an order, or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, policies, and notices referenced herein or available by hyperlink.

Our online store currently serves customers in the following markets:

  • United States

  • United Kingdom

  • Australia

  • Canada

These Terms of Service apply to customers and users in these markets, subject to applicable laws and any mandatory consumer rights that apply in the customer's country, state, province, territory, or jurisdiction.

These Terms of Service apply to all users of the website, including without limitation visitors, browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

Any new features, tools, products, or services added to the current store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes on our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes, subject to applicable law.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, country, territory, or jurisdiction of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose. You may not, in the use of the Service, violate any applicable laws, rules, or regulations in your jurisdiction, including but not limited to intellectual property, consumer protection, privacy, and payment-related laws.

You must not transmit any worms, viruses, malware, or any code of a destructive or harmful nature.

A breach or violation of any of these Terms may result in immediate termination of your access to the Service, to the extent permitted by applicable law.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time, to the extent permitted by applicable law.

You understand that your content, excluding payment card information, may be transferred over various networks and may involve changes to conform and adapt to technical requirements of connecting networks or devices.

Payment card information is handled through secure payment processing services and is encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission, except where otherwise permitted by applicable law.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights, guarantees, warranties, remedies, or protections that cannot lawfully be excluded, restricted, or modified under applicable law.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate and current information on our website. However, we do not guarantee that all information available on this website is accurate, complete, current, or free from errors.

The material on this website is provided for general informational purposes and should not be relied upon as the sole basis for making purchasing or other decisions where additional or more current information may reasonably be required.

This website may contain certain historical information. Historical information may not be current and is provided for reference only.

We reserve the right to modify the contents of this website at any time, but we have no obligation to update information except where required by applicable law.

You agree that it is your responsibility to review relevant information before making a purchase and to monitor changes to our website where appropriate.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice, except where otherwise required by applicable law.

Prices, promotions, discounts, product availability, and other commercial terms may vary by market, including between the United States, United Kingdom, Australia, and Canada.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice, subject to applicable legal requirements.

To the fullest extent permitted by applicable law, we are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Nothing in this Section limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Section 5 - Products and Services

Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange according to our Return & Refund Policy and applicable consumer protection laws.

bolns currently offers eligible products for delivery to the following markets:

  • United States

  • United Kingdom

  • Australia

  • Canada

Product availability may vary by country or destination.

We make reasonable efforts to display product images, colors, sizes, descriptions, materials, and details as accurately as possible. However, we cannot guarantee that your device screen will accurately display product colors.

For women’s apparel, sizing, fit, fabric texture, color tone, and appearance may vary depending on design, body shape, lighting, screen settings, production batches, and measurement methods.

Size charts and product descriptions are provided to help customers select appropriate products. Minor measurement differences may occur due to measurement methods or manufacturing tolerances.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, country, territory, or jurisdiction where legally permitted.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer where permitted by applicable law.

All product descriptions, availability, and pricing are subject to change at any time without notice, except where applicable law requires otherwise.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this website is void where prohibited by law.

We do not warrant that every product, service, information item, or other material purchased or obtained by you will meet your personal expectations. However, nothing in these Terms excludes any applicable statutory guarantee, warranty, condition, right, or remedy that cannot legally be excluded.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse, limit, hold, or cancel any order you place with us, to the extent permitted by applicable law.

We may, in our reasonable discretion, limit or cancel quantities purchased per person, per household, per order, per account, per payment method, or per shipping address.

These restrictions may include orders placed by or under:

  • The same customer account

  • The same payment card

  • The same billing address

  • The same shipping address

  • Other information reasonably indicating that orders are connected

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided when the order was placed.

We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, distributors, fraud actors, automated bots, or unauthorized commercial purchasers.

You agree to provide current, complete, and accurate purchase, shipping, billing, and account information for all purchases made through our website.

You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment information, so that we can complete your transactions and contact you as needed.

For more details regarding delivery, returns, refunds, and exchanges, please review our Shipping Policy and Return & Refund Policy.

Section 7 - Payment and Order Review

All payments must be authorized and successfully processed before an order is accepted for fulfillment.

We may use Shopify, Shopify Payments, Shop Pay, credit card processors, fraud prevention tools, and other payment or risk review services to process payments and review transactions.

Available payment methods may vary depending on your location, currency, device, payment provider, and other factors.

We reserve the right to hold, cancel, or refund an order if the transaction:

  • Is flagged for risk review

  • Appears fraudulent or suspicious

  • Contains inaccurate or incomplete information

  • Violates our policies

  • Cannot reasonably be verified

  • Cannot be fulfilled or delivered

An order confirmation email does not necessarily mean that an order has been shipped or fulfilled. It confirms that we have received your order request.

If an order cannot be accepted or fulfilled, we will handle any applicable payment or refund in accordance with our policies and applicable law.

Section 8 - Shipping and Delivery

bolns currently provides eligible shipping services to:

  • United States

  • United Kingdom

  • Australia

  • Canada

Unless otherwise stated on the product page, checkout page, or another applicable notice, our standard order processing and shipping time for these markets is:

Order Processing Time: 1–3 business days

Orders are generally processed within 1–3 business days after successful payment and order verification.

Business days generally exclude weekends and applicable public holidays.

Estimated Shipping / Transit Time: 5–8 business days

After an order has been processed and shipped, estimated transit time is generally 5–8 business days for eligible destinations in the United States, United Kingdom, Australia, and Canada.

Processing time and shipping/transit time are separate.

Shipping and delivery are further governed by our Shipping Policy.

Delivery estimates are provided in good faith based on normal operating conditions. Actual delivery times may vary due to circumstances beyond our reasonable control.

Possible causes of delays may include:

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Customs or import processing

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Remote or restricted delivery locations

  • Service disruptions

  • Transportation interruptions

  • Security or fraud verification

  • Events outside our reasonable control

Customers are responsible for providing accurate and complete shipping information at checkout.

If you discover an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment or has been shipped.

Where applicable law gives customers additional rights when an order is delayed, not delivered, lost, or otherwise not supplied as agreed, those rights remain unaffected by these Terms.

For additional information concerning shipping, delivery times, tracking, and related procedures, please review our Shipping Policy.

Section 9 - Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy and any applicable consumer protection laws.

Our Return & Refund Policy applies to eligible purchases made through our website for customers in:

  • United States

  • United Kingdom

  • Australia

  • Canada

For voluntary returns under our store policy, items must meet the eligibility requirements stated in our Return & Refund Policy to qualify for a return, refund, or exchange.

We reserve the right to refuse voluntary returns that are worn, washed, used, altered, damaged, missing tags, missing original packaging, or otherwise ineligible under our Return & Refund Policy.

However, nothing in our Return & Refund Policy or these Terms is intended to exclude or restrict any statutory consumer guarantee, warranty, cancellation right, refund right, repair right, replacement right, or other remedy that cannot lawfully be excluded or restricted.

Please review our Return & Refund Policy for complete information regarding:

  • Return eligibility

  • Return procedures

  • Exchanges

  • Refund processing

  • Damaged products

  • Defective products

  • Incorrect products

  • Return shipping costs

  • Order cancellations

Section 10 - Optional Tools

We may provide you with access to third-party tools, applications, widgets, or integrations over which we do not monitor and may not have direct control.

You acknowledge and agree that such third-party tools may be provided “as is” and “as available,” subject to the terms, warranties, representations, conditions, and privacy practices of the applicable third-party provider.

Your use of optional third-party tools is at your own discretion.

You should review and understand the terms and privacy practices provided by the relevant third-party providers before using those tools.

We may also offer new services or features through the website in the future. Such new features and services will also be subject to these Terms of Service unless otherwise stated.

Nothing in this Section excludes any rights you may have under applicable law.

Section 11 - Third-Party Links

Certain content, products, and services available through our website may include materials, features, or services provided by third parties.

Third-party links on this website may direct you to third-party websites that are not owned or controlled by us.

We are not responsible for examining or evaluating the content, accuracy, policies, availability, security, or practices of third-party websites or services.

To the fullest extent permitted by applicable law, we are not responsible for third-party materials, websites, products, or services that are outside our control.

Please review third-party policies and practices carefully before engaging in any transaction with them.

Complaints, claims, concerns, or questions regarding third-party products or services should generally be directed to the relevant third party, unless bolns remains responsible under applicable law.

The inclusion of a third-party link does not necessarily mean that bolns endorses the third party or its products or services.

Section 12 - User Comments, Feedback, and Submissions

If you send us comments, feedback, reviews, suggestions, proposals, photos, ideas, or other submissions, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and display such submissions for legitimate business purposes, subject to applicable law and our Privacy Policy.

We are not obligated to maintain unsolicited submissions in confidence, pay compensation for unsolicited submissions, or respond to submissions, except where otherwise required by law or expressly agreed by us.

We may, but have no obligation to, monitor, edit, or remove content that we reasonably determine to be:

  • Unlawful

  • Offensive

  • Threatening

  • Defamatory

  • Obscene

  • Misleading

  • Infringing

  • Fraudulent

  • Harmful

  • In violation of another party's rights

  • In violation of these Terms

You agree that your comments and submissions will not violate the rights of any third party, including:

  • Copyright

  • Trademark

  • Privacy

  • Publicity

  • Personality rights

  • Intellectual property rights

  • Other proprietary rights

You further agree that your comments or submissions will not contain unlawful, abusive, obscene, misleading, malicious, or harmful material, viruses, malware, or other harmful code.

You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of any comments or submissions.

You are responsible for comments and submissions you make and for their accuracy.

Section 13 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Our Privacy Policy applies to our processing of personal information in connection with customers and visitors in our current markets, including:

  • United States

  • United Kingdom

  • Australia

  • Canada

Please review our Privacy Policy to understand how we collect, use, disclose, store, transfer, and protect personal information and how you may exercise applicable privacy rights.

Section 14 - Errors, Inaccuracies, and Omissions

Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies, or omissions related to:

  • Product descriptions

  • Prices

  • Promotions

  • Offers

  • Shipping charges

  • Processing times

  • Transit times

  • Delivery estimates

  • Product availability

  • Sizing

  • Colors

  • Materials

  • Other product or service details

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information when appropriate.

Where permitted by law, we may cancel an affected order if material information on the website or in the Service was inaccurate when the order was submitted.

If an order is cancelled by us and payment has already been collected, any required refund will be processed in accordance with applicable law and our policies.

We undertake no obligation to update, amend, or clarify information on the website or in the Service except where required by applicable law.

No specified update or refresh date should be taken to indicate that all information on the website has been modified or updated.

Section 15 - Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website, products, or services:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To violate any international, federal, national, state, provincial, territorial, local, or other applicable laws, rules, or regulations

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or unlawfully discriminate against another person

  • To submit false or misleading information

  • To upload or transmit viruses, malware, harmful code, or other destructive technologies

  • To unlawfully collect or track the personal information of others

  • To spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar harmful or unauthorized activity

  • For any obscene, abusive, fraudulent, or malicious purpose

  • To interfere with or circumvent security features of the Service or any related website

  • To place fraudulent, abusive, or unauthorized orders

  • To misuse promotions, discount codes, chargebacks, returns, refunds, exchanges, or customer support processes

  • To impersonate another person or entity

  • To interfere with the normal operation of our website or services

We reserve the right to suspend or terminate your use of the Service or any related website for violations of these prohibited uses, subject to applicable law.

Section 16 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our website or Service will always be uninterrupted, timely, secure, error-free, or free from harmful components.

We do not warrant that every result obtained from the use of the Service will always be accurate or reliable.

We may modify, suspend, remove, or discontinue portions of the Service from time to time, subject to applicable law.

Your use of the Service is subject to these Terms and applicable law.

Except where expressly stated by us or required by applicable law, the Service and products and services made available through the Service are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim warranties and conditions that may lawfully be disclaimed.

However, nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, condition, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

This includes any mandatory consumer protections that may apply to eligible customers in the:

  • United States

  • United Kingdom

  • Australia

  • Canada

To the fullest extent permitted by applicable law, bolns and our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the Service where such liability may lawfully be excluded.

This may include, where legally permitted:

  • Lost profits

  • Lost revenue

  • Lost savings

  • Loss of data

  • Replacement costs

  • Similar indirect losses

Where applicable law does not permit the exclusion or limitation of certain warranties, guarantees, rights, remedies, damages, or liabilities, the applicable exclusion or limitation in these Terms will apply only to the maximum extent permitted by that law.

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be waived or excluded by contract.

Section 17 - Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless bolns, our owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from third-party claims or demands, including reasonable legal fees where recoverable, arising directly from:

  • Your material breach of these Terms of Service

  • Your unlawful use of the Service

  • Your violation of applicable law or regulation

  • Your violation of the rights of a third party

  • Your misuse of the website, products, or services

  • Your intentional submission of false, inaccurate, or misleading information

This Section applies only to the extent permitted under applicable law and does not impose liability on a consumer where such liability may not lawfully be imposed.

Section 18 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, invalid, or unenforceable in a particular jurisdiction, that provision shall be interpreted or enforced to the maximum extent permitted by applicable law.

If necessary, the unenforceable portion shall be deemed severed from these Terms.

The determination that one provision is invalid or unenforceable will not affect the validity and enforceability of the remaining provisions.

Where a provision is unenforceable only in a particular country, state, province, territory, or jurisdiction, that determination does not necessarily make the provision unenforceable elsewhere.

Section 19 - Termination

The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement to the extent appropriate and permitted by applicable law.

These Terms of Service are effective unless and until terminated by either you or us.

You may stop using our Service at any time.

If, in our reasonable judgment, you materially fail to comply with these Terms, or if we reasonably suspect fraudulent, unlawful, abusive, or harmful activity, we may suspend or terminate your access to all or part of the Service, subject to applicable law.

You will remain responsible for valid amounts properly due before termination.

Termination does not affect rights or remedies that accrued before termination.

Section 20 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not necessarily constitute a waiver of that right or provision.

These Terms of Service, together with our policies and any operating rules posted on this website, constitute the agreement between you and us concerning your use of the Service, subject to any rights that cannot be excluded under applicable law.

Relevant policies may include, without limitation:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Payment-related policies

  • Other policies displayed on our website

These Terms supersede prior or contemporaneous agreements, communications, and proposals regarding the same subject matter, whether oral or written, except where otherwise required by applicable law.

Any ambiguity in the interpretation of these Terms will be resolved in accordance with applicable law.

Section 21 - Governing Law and Consumer Rights

These Terms of Service and any separate agreements through which we provide services to you shall generally be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

However, bolns currently provides eligible products and services to customers in:

  • United States

  • United Kingdom

  • Australia

  • Canada

Nothing in this governing law provision is intended to deprive a consumer of any mandatory rights or protections that apply under the laws of the consumer's country, state, province, territory, or jurisdiction of residence and that cannot lawfully be waived or excluded by contract.

Accordingly, where applicable mandatory consumer protection laws provide greater or additional protections, those mandatory protections will continue to apply to the extent required by law.

For customers in the United States, applicable federal and state consumer protection laws may apply depending on the customer's location and circumstances.

For customers in the United Kingdom, applicable mandatory consumer protection rights remain unaffected by these Terms.

For customers in Australia, nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable Australian law.

For customers in Canada, nothing in these Terms is intended to exclude, restrict, or modify any consumer right, guarantee, warranty, remedy, or protection that cannot lawfully be excluded, restricted, or modified under applicable Canadian federal, provincial, or territorial consumer protection laws.

The specific consumer protection laws and rights applicable to customers in Canada may vary depending on the customer's province or territory and the circumstances of the transaction.

If a provision of these Terms conflicts with a mandatory law that applies to you and cannot legally be waived, the mandatory law will apply to the extent of that conflict.

Section 22 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change, or replace portions of these Terms by posting updates and changes on our website, subject to applicable law.

Changes may be made to reflect updates to:

  • Our products or services

  • Our business practices

  • Our markets

  • Our policies

  • Technology

  • Shopify or other service providers

  • Legal or regulatory requirements

  • Operational requirements

We encourage you to review this page periodically for changes.

Your continued use of or access to our website or Service after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by applicable law.

Where applicable law requires additional notice or consent for a particular change, we will take appropriate steps as required.

Section 23 - Contact Information

Questions about these Terms of Service should be sent to us at:

bolns

Email: info@bolns.com
Phone: +44 7407 351736
Office Address: 11 Fore Street, Crediton, ENG EX17 6NX, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Our office address is used for administrative and business contact purposes.

Please note that our office address is not necessarily a return address, retail store, or public pickup location.

For returns, exchanges, or damaged, defective, or incorrect products, please contact us first and follow the return instructions provided by our customer support team.

Customers in the United States, United Kingdom, Australia, and Canada should not send products to the office address unless specifically instructed to do so by our customer support team.