Contact information
Thank you for visiting bolns.
bolns currently serves customers in the following markets:
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United States
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United Kingdom
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Australia
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Canada
If you have any questions about your order, shipping, returns, refunds, product information, sizing, payment, or other customer service matters, please contact us using the information below.
Customer Support
Email: info@bolns.com
Phone: +44 7407 351736
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 1–2 business days.
Office Address
bolns
11 Fore Street
Crediton, ENG EX17 6NX
United Kingdom
Please note that this address is used for administrative and business contact purposes only.
It is not:
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A retail store
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A public pickup location
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A fulfillment center
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A warehouse
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A default return address
If you need to return or exchange an item, please contact us first at info@bolns.com and wait for return instructions.
Customers in the United States, United Kingdom, Australia, and Canada should not send returned products to our office address unless specifically instructed to do so by our customer support team.
The correct return address may vary depending on the customer's location, product, order, and fulfillment arrangement.
Shipping Information
bolns currently ships eligible orders to:
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United States
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United Kingdom
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Australia
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Canada
Our standard shipping terms are:
Processing Time: 1–3 business days
Estimated Transit Time: 5–8 business days
Estimated Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free
For complete shipping information, please review our Shipping Policy.
Returns, Exchanges, and Refunds
If you would like to return or exchange an eligible item, please contact us before sending the product.
Email: info@bolns.com
Please include your order number, the email address used for your order, the item involved, the reason for your request, and photos where applicable.
Our customer support team will review your request and provide the appropriate return instructions.
For complete details, please review our Return & Refund Policy.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible:
Email: info@bolns.com
Phone: +44 7407 351736
Changes or cancellations are generally only possible before an order has entered fulfillment or been shipped.
Once an order has entered fulfillment or is in transit, changes may no longer be possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Email: info@bolns.com
Please provide your order number, contact information, a description of the issue, and clear photos showing the product and problem.
We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Privacy Questions
For questions about how we collect, use, disclose, store, transfer, or protect personal information, please review our Privacy Policy.
You may also contact us at:
Email: info@bolns.com
Phone: +44 7407 351736
Contact Information
bolns
Email: info@bolns.com
Phone: +44 7407 351736
Office Address: 11 Fore Street, Crediton, ENG EX17 6NX, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 1–2 business days.
Please note that our office address is not automatically the return address for customer orders.
For returns or exchanges, please contact our customer support team first and follow the return instructions provided.