Shipping policy

At bolns, we understand that reliable shipping is an important part of your shopping experience. We carefully process, package, and ship each order to help ensure your items arrive in good condition.

Please review the shipping information below before placing your order.

Shipping Destinations

bolns currently ships eligible orders to the following countries:

  • United States

  • United Kingdom

  • Australia

  • Canada

Shipping availability may depend on the delivery address, product availability, carrier availability, and other fulfillment requirements.

If we are unable to ship an order to a particular address within one of these markets, we will notify you and provide an appropriate solution.

At this time, we do not offer shipping to countries or regions other than the United States, United Kingdom, Australia, and Canada.

Shipping Cost

We offer free standard shipping on all eligible orders to:

  • United States

  • United Kingdom

  • Australia

  • Canada

There is no minimum purchase amount required for our standard free shipping unless otherwise stated on our website or during a specific promotion.

Standard Shipping

Standard Shipping: FREE

Standard shipping is available at no additional shipping charge for eligible orders delivered to the United States, United Kingdom, Australia, and Canada.

Expedited Shipping

Where available, customers may choose an optional paid expedited shipping service at checkout.

The applicable expedited shipping fee and estimated delivery timeframe will be clearly displayed at checkout before you complete your purchase.

Expedited shipping availability, pricing, carriers, and estimated transit times may vary depending on:

  • Destination country

  • Delivery address

  • Product availability

  • Fulfillment location

  • Carrier availability

  • Package size or weight

  • Other operational requirements

Selecting expedited shipping does not necessarily reduce our standard order processing time of 1–3 business days unless a different processing timeframe is specifically stated at checkout.

Order Processing Time

Orders are generally processed within:

1–3 business days

Processing begins after your payment has been successfully received and your order has passed any necessary verification or review.

Business days are generally Monday through Friday, excluding weekends and applicable public holidays.

This processing time applies to eligible orders shipping to:

  • United States

  • United Kingdom

  • Australia

  • Canada

During high-volume periods, public holidays, promotional events, seasonal sales, or unexpected operational disruptions, processing times may occasionally be extended.

If there is a significant issue affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Estimated Delivery Time

After your order has been processed and shipped, our estimated standard transit time is:

Standard Delivery: 5–8 business days

This estimated shipping time applies to eligible orders delivered to:

  • United States

  • United Kingdom

  • Australia

  • Canada

The total estimated delivery time consists of:

Processing Time + Transit Time = Estimated Delivery Time

Based on our standard timeframes:

Processing Time: 1–3 business days
Standard Transit Time: 5–8 business days
Estimated Total Delivery Time: approximately 6–11 business days

For example, an order may take 1–3 business days to process before shipment and approximately 5–8 additional business days to arrive after it has been shipped.

Please note that processing time and transit time are separate.

For expedited shipping orders, the estimated expedited transit time will be shown at checkout where the service is available.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on factors such as:

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • High shipping volume

  • Customs or import processing where applicable

  • Incorrect or incomplete delivery addresses

  • Remote or restricted delivery locations

  • Failed delivery attempts

  • Transportation disruptions

  • Local carrier operations

  • Service interruptions

  • Other circumstances outside our reasonable control

Any mandatory rights you may have under applicable consumer protection laws regarding delayed or undelivered orders remain unaffected.

Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET), Monday through Friday

Orders placed before the cut-off time may begin processing on the same business day.

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or applicable public holidays will generally begin processing on the next available business day.

The order cut-off time applies to orders placed for delivery to the United States, United Kingdom, Australia, and Canada.

Please note that the cut-off time refers to when order processing may begin and does not change our standard processing time of 1–3 business days.

Delivery Carriers

We use established shipping carriers, postal services, and logistics partners depending on the customer's destination, carrier availability, fulfillment location, and delivery requirements.

Carriers may include, where applicable:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local postal services

  • Regional delivery carriers

  • Other established logistics providers

The carrier used for your order may vary depending on whether your order is being delivered to the United States, United Kingdom, Australia, or Canada.

We cannot guarantee that a specific carrier will be used for a particular order.

Expedited shipping services may use different carriers or service levels from standard shipping.

Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information when tracking is available.

If you do not receive tracking information within 2 business days after receiving a shipment confirmation, please contact us at:

info@bolns.com

Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

You may also be able to track your order through the Track Your Order page on our website by entering information such as:

  • Order number

  • Email address

  • Tracking number

Tracking features may vary depending on the carrier used for your shipment.

Please allow approximately 24–48 hours after the carrier receives the package for tracking information to begin updating.

In some cases, tracking information may take additional time to appear or update due to carrier systems, weekends, holidays, customs processing, or other operational circumstances.

Changing the Shipping Address

Please carefully review your shipping address before placing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your shipping address after placing an order, please contact us as soon as possible:

Email: info@bolns.com
Phone: +44 7407 351736

We may be able to update your shipping address if your order has not yet been processed, fulfilled, shipped, or transferred to a shipping carrier.

However, we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered fulfillment or is in transit, we may be unable to modify the delivery address.

If a shipping address change is not possible, please follow any instructions provided by our customer support team or the applicable carrier.

Multiple Shipping Addresses

We do not ship a single order to multiple delivery addresses.

If you would like products delivered to different addresses, please place a separate order for each shipping address.

Each order will be processed and shipped separately according to this Shipping Policy.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please make sure that your:

  • Recipient name

  • Street address

  • Apartment or unit number, where applicable

  • City

  • State, county, province, territory, or region, where applicable

  • Postal or ZIP code

  • Country

  • Phone number

are entered correctly before completing your order.

If a package cannot be delivered because of an incorrect, incomplete, outdated, or invalid address provided by the customer, additional shipping or reshipment costs may apply where permitted by applicable law.

If the package is returned to us or to our fulfillment partner, we will review the situation and contact you regarding available options.

Depending on the circumstances, these options may include:

  • Reshipping the order

  • Correcting the delivery information

  • Issuing a refund for eligible items

  • Another appropriate solution

Any additional shipping charges or other costs will be handled in accordance with applicable law and the circumstances of the order.

Customs and International Delivery

Because bolns ships to customers in the United States, United Kingdom, Australia, and Canada, some orders may move between countries or fulfillment locations before reaching the customer.

Where applicable, shipments may be subject to customs processing, import procedures, security inspections, or other border-related requirements.

Customs processing times are controlled by the applicable authorities and may occasionally affect delivery times.

Any taxes, duties, fees, or charges applicable to an order will be handled in accordance with the information presented at checkout and applicable law.

Customers are responsible for providing accurate shipping and contact information to help facilitate successful delivery and any required customs processing.

Lost, Delayed, or Stolen Packages

We take delivery issues seriously and will make reasonable efforts to assist customers when a shipment is delayed, lost, or cannot be located.

If your tracking information shows that your package has been delivered but you have not received it, please first check:

  • Your mailbox

  • Front door or delivery area

  • Building reception or concierge

  • Parcel locker

  • Safe delivery location

  • Household members

  • Neighbors

  • Any location identified in the carrier's delivery information

You may also contact the shipping carrier directly for additional delivery information.

If you still cannot locate your package, please contact us at:

info@bolns.com

Please provide:

  • Your order number

  • Your tracking number

  • A brief explanation of the delivery issue

We will review the available tracking information and assist you where reasonably possible.

If a shipment is lost before confirmed delivery, we will review the circumstances with the applicable carrier or fulfillment partner and provide an appropriate solution in accordance with our policies and applicable consumer protection laws.

If a carrier confirms that a package was successfully delivered to the shipping address provided by the customer but the package is subsequently lost or stolen, responsibility may depend on the circumstances and applicable law.

bolns will make reasonable efforts to assist customers in investigating delivery issues.

Nothing in this section is intended to limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Delivery Issues Caused by Carrier Delays

Shipping delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Carrier disruptions

  • Transportation interruptions

  • Customs processing

  • Import or border procedures

  • Routing issues

  • Local delivery restrictions

  • Remote delivery locations

  • Operational disruptions

If a shipment is delayed, please check the tracking information provided by the carrier for the latest available status.

You may also contact us if you need additional assistance.

Although we cannot directly control carrier operations after an order has been shipped, we will make reasonable efforts to review available tracking information and assist with delivery-related issues.

Any rights you may have under applicable consumer protection laws regarding delayed, lost, or undelivered orders remain unaffected.

Delivery to the United States

For eligible orders delivered within the United States:

Processing Time: 1–3 business days
Estimated Standard Transit Time: 5–8 business days
Estimated Standard Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free
Expedited Shipping: Paid option where available; price and estimated delivery time shown at checkout

Carrier availability may vary depending on the delivery location and fulfillment requirements.

Delivery to the United Kingdom

For eligible orders delivered within the United Kingdom:

Processing Time: 1–3 business days
Estimated Standard Transit Time: 5–8 business days
Estimated Standard Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free
Expedited Shipping: Paid option where available; price and estimated delivery time shown at checkout

Carrier availability may vary depending on the delivery location and fulfillment requirements.

Delivery to Australia

For eligible orders delivered within Australia:

Processing Time: 1–3 business days
Estimated Standard Transit Time: 5–8 business days
Estimated Standard Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free
Expedited Shipping: Paid option where available; price and estimated delivery time shown at checkout

Delivery to remote or regional locations may occasionally require additional transit time depending on carrier service availability.

Delivery to Canada

For eligible orders delivered within Canada:

Processing Time: 1–3 business days
Estimated Standard Transit Time: 5–8 business days
Estimated Standard Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free
Expedited Shipping: Paid option where available; price and estimated delivery time shown at checkout

Delivery to remote, rural, northern, or otherwise limited-service locations may occasionally require additional transit time depending on carrier service availability, fulfillment location, customs processing where applicable, and local delivery conditions.

Markets Covered by This Shipping Policy

This Shipping Policy currently applies to eligible orders placed through our website for delivery to:

  • United States

  • United Kingdom

  • Australia

  • Canada

For all four markets, our standard shipping terms are:

Processing Time: 1–3 business days
Estimated Standard Transit Time: 5–8 business days
Estimated Standard Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free
Expedited Shipping: Optional paid service where available, with applicable fees and estimated delivery time displayed at checkout

Shipping availability, carriers, and delivery procedures may vary depending on the destination and fulfillment requirements.

Contact Us

For questions about shipping, delivery, order tracking, or delivery-related issues, please contact us:

bolns

Email: info@bolns.com
Phone: +44 7407 351736
Office Address: 11 Fore Street, Crediton, ENG EX17 6NX, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Please note that our office address is used for administrative and business contact purposes only and is not necessarily a warehouse, fulfillment center, retail store, public pickup location, or return address.

For product returns, please contact our customer support team first and follow the return instructions provided under our Return & Refund Policy.