Refund policy

At bolns, we want every customer to have a clear and reliable shopping experience. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

This Return & Refund Policy applies only to purchases made directly through our website and shipped to customers in the following markets:

  • United States

  • United Kingdom

  • Australia

  • Canada

This policy applies to eligible orders placed through our website for delivery to these countries. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Eligibility for Returns

To be eligible for a return, the item must meet all of the following conditions:

  • The return request must be submitted within 30 days after the order is delivered.

  • The item must be unused, unworn, unwashed, undamaged, and in its original condition.

  • The item must include all original packaging, tags, labels, accessories, and any included documentation, where applicable.

  • Proof of purchase, such as an order number or receipt, is required.

  • Items must be returned only after receiving return instructions from our customer support team.

For women’s apparel, please note that returned items must be free from perfume, deodorant marks, makeup stains, pet hair, odors, wear, washing, or alteration.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect, subject to any rights provided by applicable law:

  • Customized, personalized, or made-to-order items

  • Clearance, final sale, or promotional items marked as non-returnable

  • Gift cards

  • Items that have been worn, washed, altered, damaged, or are missing original tags or packaging

  • Intimate apparel, swimwear, bodysuits, lingerie, or similar hygiene-sensitive items, unless unopened, unused, and in original condition, where applicable by law

We reserve the right to refuse returns that do not meet the conditions stated in this policy, except where applicable consumer protection laws require otherwise.

How to Start a Return

To start a return, please contact us at:

Email: info@bolns.com
Phone: +44 7407 351736
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Please include the following information in your return request:

  • Your order number

  • The email address used for the order

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the item and packaging, if the item is damaged, defective, or incorrect

Our customer support team will review your request and respond with return instructions and the correct return address if your return is eligible.

Customers in the United States, United Kingdom, Australia, and Canada should contact us before sending any return. The return destination may vary depending on the customer's location, product, order, and fulfillment location.

Please do not send returns to our office address unless our customer support team specifically instructs you to do so.

Our office address is:

bolns
11 Fore Street
Crediton, ENG EX17 6NX
United Kingdom

This address is used as our office address only. It is not a retail store, public pickup location, or default return warehouse address.

Returns sent without prior authorization or sent to the wrong address may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or the return is caused by our error, subject to applicable consumer protection laws.

For eligible damaged, defective, or incorrect items, we will provide instructions for a replacement, refund, or return shipping arrangement.

Return shipping costs may vary depending on the customer's location, including whether the return is being sent from the United States, United Kingdom, Australia, or Canada.

We recommend using a trackable shipping service when returning items. bolns is not responsible for return packages that are lost, delayed, or damaged in transit before they are received by the designated return facility, except where otherwise required by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you by email whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 7 business days.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping fees, express shipping fees, handling fees, and other delivery-related charges are non-refundable unless the return is due to our error, a damaged, defective, or incorrect item, or otherwise required by applicable law.

Refunds will normally be issued in the same currency and to the same payment method used for the original purchase, subject to the policies of your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or an alternative solution.

Customers may be responsible for return shipping costs for exchanges unless the exchange is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.

For customers in the United States, United Kingdom, Australia, and Canada, exchange procedures may vary depending on the shipping destination and product availability. Please contact our customer support team before returning an item for exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@bolns.com.

Please include your order number and clear photos showing the issue.

After review, we will arrange an appropriate solution, which may include a replacement, refund, or return instructions.

Where the issue is confirmed to be caused by us, we will provide appropriate return or replacement instructions in accordance with this policy and applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@bolns.com.

Cancellation requests can only be processed before the order has been shipped or entered fulfillment.

Once an order has shipped, it must be handled according to this Return & Refund Policy.

Any cancellation rights provided under applicable consumer protection laws in the customer's country remain unaffected.

Markets Covered

bolns currently accepts eligible orders for delivery to:

  • United States

  • United Kingdom

  • Australia

  • Canada

This Return & Refund Policy applies to purchases made through our website and delivered to customers in these markets.

Return procedures, return addresses, carrier availability, and shipping costs may vary depending on the country from which the item is being returned. Customers should always contact our customer support team before sending a return.

Contact Us

For questions about this Return & Refund Policy, please contact us:

bolns
Email: info@bolns.com
Phone: +44 7407 351736
Office Address: 11 Fore Street, Crediton, ENG EX17 6NX, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Please note that our office address is used for administrative and business purposes only and is not the default return address. Please contact our customer support team before returning any products.