Payment Method

Is It Safe to Make a Payment on Our Website?

At bolns, we take payment security seriously and use reasonable measures to help provide customers with a secure online shopping and checkout experience.

bolns uses Secure Sockets Layer (SSL) technology to help encrypt information transmitted between your browser and our website during online transactions.

SSL technology helps protect sensitive information transmitted during checkout, including account information, passwords, billing details, and payment-related information.

Our store is powered by Shopify, and payment information may be processed by Shopify, Shopify Payments, Shop Pay, card networks, digital wallet providers, banks, or other secure payment service providers, depending on the payment method available at checkout.

Please note that bolns does not intentionally store full credit card or debit card numbers on our own systems.

Our current customer markets include:

  • United States

  • United Kingdom

  • Australia

  • Canada

Payment methods, currencies, taxes, and checkout options may vary depending on your location and the options available through our Shopify checkout.

Accepted Payment Methods

We may accept the following payment methods, depending on availability at checkout:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on:

  • Your country or region

  • Your device

  • Your browser

  • Your currency

  • Your bank or card issuer

  • Your payment provider

  • Shopify checkout settings

  • Other payment processing requirements

Customers in the United States, United Kingdom, Australia, and Canada may not necessarily see exactly the same payment methods.

The payment methods actually available for your specific order will be displayed at checkout before you submit your payment.

If a payment method is not displayed at checkout, it is not currently available for that transaction.

How Can I Choose My Payment Method?

Please place your order directly through our website and proceed to checkout.

On the checkout page, you will see the payment methods currently available for your order.

You can choose your preferred available payment method before submitting your payment.

The options displayed may depend on your:

  • Shipping destination

  • Billing location

  • Currency

  • Device

  • Browser

  • Payment provider

  • Order details

Please review all payment and order information carefully before completing your purchase.

Will I Receive a Confirmation Email After Payment?

Yes.

After your payment has been successfully completed and your order has been placed, you should receive an order confirmation email at the email address provided during checkout.

Payment confirmation may also be provided separately by the payment provider used for your transaction, depending on the payment method selected.

If you do not receive an order confirmation email, please:

  1. Check your spam or junk email folder.

  2. Confirm that the email address entered during checkout was correct.

  3. Allow a reasonable amount of time for the confirmation email to arrive.

If you still cannot locate your order confirmation, please contact us at:

info@bolns.com

Please include your name, email address used for the order, and any relevant payment or order information that does not contain sensitive card credentials.

Pricing and Currency

bolns currently serves customers in:

  • United States

  • United Kingdom

  • Australia

  • Canada

Product prices and checkout currencies may vary depending on your market, location, website settings, and payment provider.

Prices may be displayed in U.S. Dollars or another applicable currency depending on the market or checkout configuration available to you.

The currency and amount displayed on the final checkout page before payment will be the applicable amount for your transaction, subject to any adjustments required by applicable law or the payment provider.

Customers should carefully review:

  • Product prices

  • Currency

  • Discounts

  • Shipping charges, if any

  • Taxes

  • Duties or fees, where applicable

  • Final order total

before submitting payment.

Product prices, promotions, discounts, shipping offers, and availability may change from time to time, except where otherwise required by applicable law.

Currency Conversion

If your payment card, bank account, or payment provider uses a currency different from the currency displayed at checkout, your bank, card issuer, or payment provider may convert the transaction into your account currency.

Currency conversion rates and any associated foreign transaction or conversion fees are generally determined by your bank, card issuer, payment network, or payment provider.

bolns does not control exchange rates or fees independently charged by banks or payment providers.

Please contact your bank, card issuer, or payment provider if you have questions about currency conversion or foreign transaction fees.

Final Order Total

Before you complete your purchase, the checkout page will display the final amount payable for your order.

Depending on the order and destination, this may include:

  • Product price

  • Applicable taxes

  • Discounts

  • Promotional adjustments

  • Other charges or fees disclosed at checkout

bolns currently offers free standard shipping on all eligible orders to:

  • United States

  • United Kingdom

  • Australia

  • Canada

There is no minimum purchase amount required for our standard free shipping unless otherwise stated on our website or during a specific promotion.

The amount shown at checkout before you submit your order should be reviewed carefully before payment authorization.

Billing Authorization

By providing your payment information and submitting an order, you authorize bolns and our applicable payment service providers to process or charge the amount displayed at checkout.

This may include:

  • Product price

  • Applicable taxes

  • Other charges clearly disclosed at checkout

All payments must be authorized and successfully processed before an order is accepted for fulfillment.

Submission of an order does not guarantee that the transaction will be accepted.

Orders may be subject to payment authorization, security review, fraud screening, inventory verification, or other reasonable order review procedures.

Taxes and Fees

Applicable taxes may be calculated and charged based on factors including:

  • Shipping destination

  • Billing information

  • Products purchased

  • Applicable tax rules

  • Checkout configuration

  • Requirements of the relevant jurisdiction

Tax treatment may differ between customers in the:

  • United States

  • United Kingdom

  • Australia

  • Canada

Any applicable taxes charged by bolns as part of your order will generally be displayed at checkout where required and supported.

Depending on the destination and fulfillment arrangement, additional duties, import taxes, customs charges, or similar government charges may apply.

Where such charges are collected at checkout, they will be reflected in the applicable order total.

Where charges are imposed separately by customs authorities, carriers, governments, banks, or other third parties, their treatment will depend on the applicable laws, procedures, and terms of the relevant provider.

bolns does not charge membership fees merely for placing an order through our website.

Payment Review and Order Verification

For security and fraud prevention purposes, orders may be subject to payment review or additional verification.

This process is designed to help protect bolns and our customers against unauthorized or fraudulent transactions.

We reserve the right, where permitted by applicable law, to hold, cancel, reject, or refund an order if:

  • Payment cannot be authorized

  • Payment cannot be verified

  • The transaction is declined

  • The transaction is flagged as high risk

  • Fraudulent activity is suspected

  • Billing or shipping information is inaccurate

  • Required information is incomplete

  • The payment provider declines the transaction

  • The order violates our policies

  • The transaction cannot reasonably be verified

In some cases, we may contact you using the contact information provided with your order to verify certain information.

Please do not send full credit card numbers, debit card numbers, CVV codes, passwords, or other sensitive payment credentials by email.

Order Confirmation and Acceptance

After an order is submitted, you may receive an order confirmation email.

An order confirmation email confirms that we have received your order request.

It does not necessarily mean that:

  • Payment has passed all verification checks

  • The order has entered fulfillment

  • The order has shipped

  • The order has been delivered

Orders may remain subject to:

  • Payment authorization

  • Fraud screening

  • Inventory availability

  • Address verification

  • Fulfillment review

  • Other reasonable order checks

If we are unable to accept or fulfill an order after payment has been collected, we will handle any applicable refund in accordance with our policies and applicable law.

Failed or Declined Payments

If your payment is declined or unsuccessful, please check that your:

  • Billing name

  • Billing address

  • Card number

  • Expiration date

  • Security information

  • Payment account details

have been entered correctly.

You may also try another available payment method displayed at checkout.

In some cases, your bank, card issuer, digital wallet provider, or payment provider may decline a transaction for security or authorization reasons.

bolns generally does not receive the full details explaining why an independent bank or payment provider declined a transaction.

Please contact your bank, card issuer, or payment provider for additional information.

We are not responsible for delays or unsuccessful orders caused by:

  • Declined payments

  • Payment provider errors

  • Incorrect billing information

  • Bank authorization issues

  • Card restrictions

  • Payment network disruptions

  • Other circumstances outside our reasonable control

Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer protection laws.

Duplicate or Pending Charges

In some circumstances, your bank or payment provider may display a temporary authorization or pending transaction before the final payment is fully processed.

A pending authorization is not necessarily a completed duplicate charge.

If you believe you have been charged more than once for the same order, please review your payment account and contact your bank or payment provider if necessary.

You may also contact us at:

info@bolns.com

Please provide your order number and a description of the issue.

For security reasons, do not send your full card number or security code by email.

Payment Security

Payment transactions may be handled by Shopify and other established payment processing providers.

bolns does not intentionally collect or store full payment card numbers on our own systems.

Customers are responsible for keeping their own payment accounts, passwords, devices, and authentication information secure.

If you believe your payment method has been used without authorization, you should promptly contact your bank, card issuer, payment provider, or other appropriate financial institution.

You should also contact us if the suspected unauthorized transaction relates to an order placed through bolns.

Refunds to the Original Payment Method

Where a refund is approved, refunds are generally returned to the original payment method used for the order unless otherwise required by applicable law or payment provider procedures.

Approved refunds are processed by bolns within 7 business days.

After we process an approved refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Refund processing procedures and timing are described in more detail in our Return & Refund Policy.

Any exchange-rate differences, foreign transaction fees, or currency conversion differences associated with a refunded international transaction may depend on your bank, card issuer, or payment provider and are generally outside bolns's control.

Payment Information for Our Markets

United States

Customers in the United States may use the payment methods displayed as available during checkout.

Pricing, taxes, currency, and final charges will be displayed before the purchase is completed.

United Kingdom

Customers in the United Kingdom may use the payment methods displayed as available during checkout.

Pricing, currency, applicable taxes, and final charges will be displayed or handled according to the applicable checkout configuration and legal requirements.

Australia

Customers in Australia may use the payment methods displayed as available during checkout.

Pricing, currency, applicable taxes, and final charges will be displayed or handled according to the applicable checkout configuration and legal requirements.

Canada

Customers in Canada may use the payment methods displayed as available during checkout.

Pricing, currency, applicable federal and provincial taxes, and final charges will be displayed or handled according to the applicable checkout configuration and legal requirements.

Depending on the customer's province or territory, applicable taxes and other charges may vary.

Consumer Rights

Nothing in this Billing Terms & Payment Policy is intended to exclude, restrict, or modify any mandatory consumer right, statutory guarantee, refund right, payment protection, or remedy that cannot lawfully be excluded or restricted.

Different laws may apply depending on whether you are located in the:

  • United States

  • United Kingdom

  • Australia

  • Canada

Where applicable law provides mandatory protections that conflict with this policy, the applicable mandatory protections will apply to the extent required by law.

Modifications to These Billing Terms

We may modify or update this Billing Terms & Payment Policy from time to time to reflect changes in:

  • Available payment methods

  • Payment providers

  • Checkout functionality

  • Customer markets

  • Currency options

  • Tax requirements

  • Security practices

  • Our business operations

  • Applicable legal or regulatory requirements

Changes will become effective when the updated policy is posted on our website, except where applicable law requires a different process or additional notice.

When we update this policy, we may revise the “Last Updated” date if one is displayed on this page.

We encourage customers to review the current Billing Terms & Payment Policy before completing a purchase.

Markets Covered by This Policy

This Billing Terms & Payment Policy applies to eligible purchases made through bolns for customers in:

  • United States

  • United Kingdom

  • Australia

  • Canada

Available payment methods, payment currencies, taxes, payment-provider options, and other checkout features may vary between these markets.

The payment options, currency, applicable charges, and final total displayed during checkout will apply to your particular transaction.

Contact Us

If you have any questions about billing, payment, checkout, or a transaction made through our website, please contact us:

bolns

Email: info@bolns.com
Phone: +44 7407 351736
Office Address: 11 Fore Street, Crediton, ENG EX17 6NX, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

We aim to assist customers in the United States, United Kingdom, Australia, and Canada using the same customer support contact information.

For your security, please do not send full credit card numbers, debit card numbers, CVV/security codes, passwords, or other sensitive payment credentials by email.